Return and Refund Policy

At PIKIO Labs, we stand behind the quality and performance of our helmets. If you're not completely satisfied with your purchase, we're here to help.

Regional Return Policies

PIKIO Labs serves customers in different countries and regions. Return and refund conditions, including return shipping costs, vary depending on the delivery destination.

The regional Return and Refund Policy applicable to the customer's delivery country at the time of purchase governs the return process and takes precedence over this general policy in the event of any differences or inconsistencies.

• Canada and the United States: Eligible orders qualify for one free return or exchange, with return shipping covered by PIKIO Labs, subject to the applicable regional policy.

• All other countries, including the United Kingdom, European Union, Switzerland, and Australia: Customers are responsible for arranging and paying for return shipping to Canada, including any associated costs, as outlined in the applicable international Return and Refund Policy.

Customers should review the Return and Refund Policy displayed on their regional storefront before placing an order.

Return Eligibility

Returns are accepted within 30 days of delivery for eligible helmets purchased directly from our website, subject to the applicable regional Return and Refund Policy.

• The helmet must be unused, in new condition, and include all original packaging, tags, and accessories.

• A valid receipt or order confirmation is required.

• Return shipping arrangements and costs are determined by the applicable regional Return and Refund Policy.

How to Initiate a Return

To start a return or exchange, contact our customer service team at support@pikiolabs.com for return authorization and instructions.

For Canada and US orders: Where eligible, PIKIO Labs will provide a prepaid return shipping label in accordance with the applicable regional policy.

For international orders outside Canada and the US: Customers must arrange and pay for return shipping to our facility in Canada. PIKIO Labs does not provide prepaid international return shipping labels.

Securely package the helmet with all original materials. Place the original product box inside a protective outer shipping box to prevent damage during transit.

Refunds

Once we receive and inspect your return, we'll process any eligible refund to the original payment method, in accordance with the applicable regional Return and Refund Policy.

Please allow 7–10 business days for the refund to appear in your account after processing.

Any applicable return shipping charges, customs duties, taxes, or other fees will be handled in accordance with the relevant regional policy and applicable law.

Additional Information

Items purchased from third-party retailers or distributors must be returned directly to the original place of purchase, as they are not covered under this policy.

In the event of any inconsistency between this general policy and the applicable regional Return and Refund Policy, the regional policy governing the customer's delivery destination at the time of purchase will prevail, subject to applicable consumer protection laws.

For any questions or assistance, please contact our customer service team at support@pikiolabs.com. We're always happy to help.