Shipping Policy

At PIKIO Labs, we are committed to delivering your helmet safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after purchase.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Orders placed on weekends or holidays will be processed on the next business day.

Processing times may occasionally vary during periods of high demand.

Shipping Locations

We currently ship to customers in:

• Canada
• United States
• Europe
• Australia

European destinations: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

Shipping to other destinations may be possible. Please reach out to us at support@pikiolabs.com to learn more.

Helmet Certification

PIKIO helmets are certified to meet the applicable bicycle helmet safety standards in the regions where they are sold.

• Canada, United States, and Australia: CPSC 16 CFR 1203 bicycle helmet safety standards
• Europe: EN1078 bicycle helmet safety standard

Customers purchasing or using the product outside these regions are responsible for ensuring that the product complies with any applicable local laws, safety standards, or certification requirements.

Customs and Import Regulations

International shipments may be subject to customs inspections, duties, taxes, and import regulations in the destination country.

PIKIO Labs is not responsible for delays, additional charges, or delivery restrictions imposed by customs authorities. If a shipment cannot be delivered due to customs regulations or refusal by the recipient, return shipping costs or related fees may apply.

Shipping Questions

If you have any questions regarding shipping, please contact us:

PIKIO Labs Inc.
Email: support@pikiolabs.com