Privacy policy
Last updated: March 20, 2026
This Privacy Policy describes how PIKIO LABS Inc. ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pikiolabs.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will update the "Last updated" date and post the revised policy on the Site.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.
We may use the information we collect to:
• communicate with you
• provide, operate, and improve our Services
• process transactions and fulfill orders
• comply with legal obligations
• enforce our Terms of Service
• protect our business, users, and rights
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. Personal information refers to information that identifies, relates to, describes, or can reasonably be associated with you.
Information You Provide Directly
When you interact with our Services, you may provide information such as:
Contact information
• Name
• Email address
• Phone number
• Shipping and billing address
Order information
• Billing details
• Shipping address
• Purchase details
• Payment confirmation
Account information
• Username
• Password
• Security credentials used for account access
Customer support information
• Information you include in communications with us when contacting support.
Providing some of this information may be necessary to use certain features of the Services.
Information Collected Automatically
We may automatically collect certain information about how you interact with the Services ("Usage Data"). This may include:
• IP address
• browser type
• device information
• network connection
• pages visited
• interaction with features of the Site
This information may be collected through cookies, pixels, and similar technologies.
Information We Obtain from Third Parties
We may also receive information about you from third parties, including:
• Shopify, which powers our ecommerce platform
• Payment processors, which securely process your payments
• Advertising and analytics providers that help us understand user interactions and improve our Services
Payment processors collect payment details such as credit card information and billing address in order to process transactions and fulfill orders.
Any information obtained from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to:
• process and fulfill orders
• send order confirmations and updates
• manage your account
• arrange shipping and delivery
• facilitate returns and exchanges
Shopify may process certain information to support these services as described in its own privacy policies.
Marketing and Advertising
We may use your personal information to send marketing communications or promotions related to PIKIO LABS products and updates.
This may include communications by:
• email
• text message
• postal mail
You can opt out of marketing communications at any time by using the unsubscribe link in our emails.
Security and Fraud Prevention
We may use personal information to detect and prevent fraudulent or unauthorized activity and to protect our website and customers.
You are responsible for maintaining the confidentiality of your account credentials.
Customer Support and Service Improvement
We use personal information to:
• respond to inquiries
• provide customer support
• improve website functionality
• enhance the user experience
Cookies
Like many websites, we use cookies and similar technologies.
Cookies help us:
• operate and improve our website
• remember user preferences
• analyze website traffic
• improve performance and functionality
Shopify also uses cookies to power our ecommerce store. For more information about Shopify's use of cookies, please visit:
https://www.shopify.com/legal/cookies
Most web browsers automatically accept cookies, but you can modify your browser settings to remove or block cookies. Please note that disabling cookies may affect some website functionality.
How We Disclose Personal Information
We may disclose personal information in the following situations:
• with service providers that help operate our business (payment processors, shipping providers, analytics providers)
• with marketing partners to help deliver relevant advertising
• when required by law or legal processes
• to enforce our policies or protect rights and safety
• in connection with a business transaction such as a merger or acquisition
We do not sell personal information in the traditional sense of selling customer data for monetary compensation.
Third Party Websites and Links
Our website may contain links to third party websites. These websites operate independently and have their own privacy policies.
We are not responsible for the privacy practices of third party websites.
Children's Data
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of 16. If you believe that a child has provided personal information to us, please contact us so we can delete it.
Security and Retention of Information
We use reasonable security measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only as long as necessary to:
• provide the Services
• comply with legal obligations
• resolve disputes
• enforce our agreements
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
• access personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information
• request a copy of your personal information
• withdraw consent where applicable
Residents of Canada may also have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA).
To exercise your rights, please contact us using the information below.
We may request verification of your identity before responding to certain requests.
International Users
Because we operate internationally, your personal information may be processed or stored outside your country of residence.
This may include processing by service providers located in other countries. We take appropriate steps to ensure that personal information is protected in accordance with applicable laws.
Complaints
If you have concerns about how we process your personal information, please contact us.
If you are not satisfied with our response, you may have the right to contact your local privacy authority.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us:
PIKIO LABS Inc.
Email: support@pikiolabs.com